To start the return process for your order, please enter your email address or phone number and the order number below.
WHAT IS OUR RETURN POLICY ?
We have 15-days Return/Exchange Policy (with an exception for customised orders)
Studio Y does not have a cash refund policy. However, we would be happy to exchange your product or provide you with a credit coupon. The coupon value will be the same amount as that of the product you purchased. You can redeem this coupon on our website to shop and it will be valid for lifetime.
The return/exchange is applicable under these circumstances:
It should be unused. You can wear it to check for fit and comfort, making sure that any smells aren’t transferred to the product (Example: natural body odour, body deodorant, perfume etc.)
It should be unwashed with price tags, brand tags, shoe-box and all original packaging must be present.
We have reverse pick up services based on your area location pin code.
Three pick up attempts will be made to collect the return parcel.
Customised orders are not eligible for return or exchange.
WHAT IS THE RETURN/ EXCHANGE POLICY FOR PRODUCTS ON SALE?
We don’t have a return/exchange policy on the sale products.
WHAT IF I RECEIVE A DAMAGED / DEFECTIVE /WRONG PRODUCT?
We do perform a Quality Check under surveillance on all our shipping and packaging processes, but in rare circumstances, if you do receive a damaged, defective/wrong product or an incomplete order, simply get in touch with us within 24 hours of receiving your order with pictures at email@example.com with damaged/defective/wrong product in the subject line and we will take care of the rest.
ARE THERE ANY EXTRA CHARGES FOR ELIGIBLE RETURN OR EXCHANGE?
There are no charges for return or exchange provided the item is eligible for return or exchange.
Original shipping charges are non-refundable
HOW DO I RETURN OR EXCHANGE?
Enter your order number and email address in the fields above and click Start
Follow the instructions and select the items you want to return or exchange
You will get a confirmation email with the shipping guidelines once the return or exchange request is approved.
HOW SOON WILL I GET MY EXCHANGE?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your order.
If your request is approved, then your exchange will be processed within 2 to 4 working days
MY AREA IS NOT SERVICEABLE FOR RETURN, HOW DO I RETURN MY ORDER?
We strive to service all pin codes in India for forward and reverse delivery. But don’t worry, even if your pin code is not serviceable, you can still return the product by following the steps given below:
We will request you to self- ship this item.
Please send us the following items in a sealed bag: Product, Brand Labels and Tags, Price Tags
Please mention Order ID on your shipment.
Please courier the item to our Returns Address:
Studio Y, 4/3, Main Guard Cross Road, Behind Simply Cute Kidswear, Tasker Town, Shivaji Nagar, Bengaluru, Karnataka - 560 001
Please ensure that the product is unused, unwashed.
Notify us about the courier name and tracking number as soon as you have dispatched it. We want to keep an eye on it too!
Give us one business day after receiving the product, to perform a quality check, post that we will process your exchange/return.
WHAT IF RETURNED PRODUCTS DID NOT PASS QUALITY CHECK?
Studio Y has an authority to resend the product back to you if it doesn’t pass the quality-check. Before sending the product back to you, we will share the images with you showing the reason and will intimate you via email/call.